Brand New Holiday Inn Express and Suites Austin Airport opening July 2024

IHG and Hotel Experience is required

Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. In this role, you will oversee the daily operations of the front desk and ensure exceptional guest service. The ideal candidate has previous experience in hotel management and possesses excellent communication and leadership skills.

Duties:
- Manage all aspects of the front desk operations, including check-in/check-out procedures, guest inquiries, and reservations
- Train and supervise front desk staff to ensure efficient and professional service
- Handle guest complaints or issues in a timely and satisfactory manner
- Maintain accurate records of guest information, room availability, and financial transactions
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Conduct regular audits of front desk procedures to identify areas for improvement
- Monitor and respond to online reviews and feedback to maintain a positive reputation
- Assist with night audit duties as needed

Requirements:
- Previous experience in hotel or hospitality management is required
- Excellent customer service skills with a strong focus on guest satisfaction
- Proficient in phone systems and computer software applications related to front desk operations
- Strong leadership abilities with the ability to motivate and train staff effectively
- Multilingual skills are a plus
- Knowledge of night audit procedures is preferred
- Bachelor's degree in hospitality management or related field is preferred

We offer competitive compensation based on experience, along with benefits such as health insurance, retirement plans, and opportunities for career advancement. If you are passionate about providing exceptional guest experiences and have the skills required for this role, we encourage you to apply.

Job Type: Full-time

Pay: $18.49 - $22.27 per hour

Expected hours: No less than 50 per week

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 3 years (Required)

Ability to Commute:

• Del Valle, TX 78617 (Required)

Ability to Relocate:

• Del Valle, TX 78617: Relocate before starting work (Required)

Work Location: In person